Terms and Conditions

1. Business Information

Victoria Cloth & Store is based in Lahore, Pakistan. We operate as an online store offering new physical products, sourced directly from brands or through our own stock.

2. Products & Availability

  • All products listed are new and original.
  • What you see on our website is what you get ("As Shown Guarantee").
  • Availability of products is subject to stock levels. We reserve the right to cancel orders if stock runs out.

3. User Accounts

  • To shop on our website, you must create an account.
  • Accounts are personal and must not be shared.
  • You are responsible for maintaining the confidentiality of your login details.

4. Payments

  • We accept Cash on Delivery (COD) only.
  • All prices are in Pakistani Rupees (PKR).
  • Prices are subject to change without notice.

5. Shipping & Delivery

  • We deliver nationwide across Pakistan via Leopards Courier Services.
  • Standard delivery time is 4–6 business days, depending on location and circumstances.
  • Delays may occur due to unforeseen courier or business issues.

6. Returns & Refunds

We offer a 30-day return policy for unworn, unwashed items with original tags attached. Exchanges are not available.

To initiate a return, please visit our Contact Page and get in touch via email or phone.

  • If the product is faulty or incorrect due to our mistake, we will cover the return shipping and issue a full refund.
  • If the customer wishes to return for personal reasons, the customer is responsible for return shipping costs.

Refunds will be processed once the returned product is inspected and approved.

7. Warranties & Authenticity

We do not offer manufacturer warranties. Our guarantee is simple: what you see is what you get.

8. Privacy & Data Usage

We collect customer data only for order processing. Your checkout information will be shared with Leopards Courier Service for delivery purposes. We do not sell or share your personal data with third parties.

9. Limitation of Liability

Victoria Cloth & Store is not liable for delays, courier errors, or damages caused by third-party delivery services. We are not responsible for any indirect or incidental losses related to your use of our website.

10. Governing Law

These Terms & Conditions shall be governed by the laws of Pakistan. Any disputes shall be resolved in the courts of Lahore, Pakistan.

11. Age Restriction

Customers must be at least 18 years old or have parental/guardian consent to make purchases.

12. Promotions & Discounts

Discount codes, promotions, and sales are subject to specific terms announced at the time of the offer. We reserve the right to modify or withdraw promotions without notice.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: victoriaclothandstore@gmail.com

Phone: 0300-8885341

Address: Victoria Cloth & Store, Usman Tower, 12 Usman Street, Mochi Pura, Faisal Town, Lahore